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Virtual Concierge

Tell your Amazon Alexa or Google Assistant device to "Ask UPMC Health Plan" and be greeted by our Virtual Concierge.

Whether it’s over the phone, through our mobile app, in social media DMs, or via our online chat, we’re always available to help you make the most of your health insurance.

With our Virtual Concierge, it's even easier to get the answers you need from the comfort of your couch!

The UPMC Health Plan Virtual Concierge is available 24/7 and can help you learn more about topics like:

The Virtual Concierge can share information out loud and send you messages with helpful links. Just tell your smart home device to "Ask UPMC Health Plan."

How to use the UPMC Health Plan Virtual Concierge

You’ll need to have an Amazon Alexa or Google Assistant device or mobile app.

Amazon devices

Amazon Devices

Amazon Alexa

Prompt Alexa to enable the UPMC Health Plan skill. Then open the UPMC Health Plan Alexa Skill:

Alexa, open UPMC Health Plan
Google devices

Google devices

Google Assistant

Prompt your Google Assistant to open the UPMC Health Plan Action:

Hey Google, talk to UPMC Health Plan

Once you have the Virtual Concierge open on your specific device, try questions or phrases like:

  • What is UPMC AnywhereCare?
  • I need a new member ID card.
  • Is a mammogram covered?
  • Tell me about the RxWell app.
  • What is a deductible?

We're always adding more options for information you can access via the UPMC Health Plan Virtual Concierge, so check back often.

Teach the child in your life about vaccines with our "Daniel Tiger's Neighborhood" audio story

image of Daniel Tiger

Immunizations or vaccines are a key part of keeping children as healthy as possible. Many children may be nervous about receiving a vaccine. We can help! We're proud to partner with Fred Rogers Productions to offer a free audio story in which Daniel Tiger talks about trying to be brave as he prepares to get a shot. The story is great for children who are 5 years old or younger. You can listen to it together before your child gets a well-visit immunization, a flu vaccine, or a COVID-19 vaccine or booster.

How to access the "Daniel Tiger's Neighborhood" audio story You can listen to our four-minute story using your Amazon Alexa or Google Assistant device. Just say, "Ask UPMC Health Plan for a Daniel Tiger story." Amazon Alexa users, remember to install the free UPMC Health Plan Alexa Skill first!

New to UPMC Health Plan?

Welcome to UPMC Health Plan—we're glad you’re here! Our Virtual Concierge can guide you through everything you need to make the most of your health care benefits.

To get started, prompt the Voice Concierge on your smart home device by saying, "Ask UPMC Health Plan to welcome me."