Personal Health Care Resources

Our members have access to personal programs and resources that can help you coordinate your care, make healthy lifestyle changes, and even provide support for serious illnesses.

Jump to a section:

• Health coaches
• Personal care managers
• Personal counseling
• Resources for caregivers

Health coaches

A UPMC Health Plan health coach can help you:

• Make changes that will have the most impact on your health and well-being.
• Customize a plan that will match your priorities, values, and learning preferences.
• Set specific goals, learn new skills, and overcome challenges on the path to success.
• Stay on track and reach your goals by providing ongoing support and access to resources.

Members can take advantage of health coaching by calling us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4:30 p.m.

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Personal care managers

A personal care manager can help you:

• Understand your doctor’s instructions and prescribed medications.
• Coordinate your care across all your doctors and services.
• Connect you with resources and services in your community.
• Make changes to meet your health needs.
• Learn about prevention and wellness as you age.

Members can call us toll-free at 1-855-395-8762 (TTY: 711) Monday through Friday from 8 a.m. to 4:30 p.m. to get started.

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Personal counseling

You can receive six counseling sessions per concern per year—over the phone or through a virtual visit—at no extra cost through Resources for Life.* Your counselor can help you with family and relationship concerns, stress, grief, and other emotions you may be experiencing. Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m. to get started.

*This benefit is administered through Resources for Life® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

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Resources for caregivers

Powerful Tools for Caregivers

This six-week online class teaches you how to take care of yourself while caring for a spouse, relative, or friend who lives at home or in a nursing home. It is available to members and all attendees at no cost. For more information, call your Health Care Concierge team at 1-800-606-8648 (TTY: 711).

See our Powerful Tools for Caregivers brochure.

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