We’re new to the neighborhood, so we thought we would introduce ourselves.

At UPMC Health Plan, we believe some benefits are simply too important to be considered optional. That’s why every plan we offer includes access to award-winning customer service from a team of Health Care Concierges; access to a broad network of doctors, hospitals, and urgent care facilities, including nationally recognized UPMC hospitals and doctors; innovative tools; and more. This is the value of choosing UPMC Health Plan.

Award-winning service

UPMC Health Plan’s outstanding customer service team strives to resolve questions and concerns in one phone call. A Health Care Concierge can help you:

• Find a doctor or other provider.
• Get answers to benefit questions and explain how your health plan works.
• Check to see if a prescription drug is covered.
• Schedule important preventive care appointments.

Affordable coverage where and when you need it

Travel emergencies can happen anywhere, anytime. When you travel, you’ll rest easier knowing your health coverage is coming along on the journey. Members who are more than 100 miles from home have access to Assist America, the nation’s largest provider of global emergency services.

The ability to have a virtual visit with a UPMC provider

A virtual visit through UPMC AnywhereCare gives you access to low-cost, high-quality care from professionals you can trust. UPMC AnywhereCare providers* are easily accessible over live video straight from your smartphone, tablet, or computer—24/7!

*UPMC Health Plan members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. If a member is located outside Pennsylvania, service will be delivered by a separate provider group - Online Care Group (OCG).