Health Care Concierge

Every UPMC for Life member has a Health Care Concierge team that’s dedicated to answering your questions and helping you understand your benefits. Our representatives are knowledgeable about Medicare and how your health plan works. We’re committed to answering your questions and helping you get the information you need in just one call.

Learn how extra benefits, like our Health Care Concierge team, are important to UPMC for Life member Carmen:

We can help you:

• Research and find local network providers.
• Check to see if a prescription drug is covered.
• Understand your health care costs.
• Get answers to benefit questions.
• Schedule doctor and preventive care appointments.
• Take advantage of your free gym membership and fitness benefits.
• Learn about community events and member programs.
• Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
• Use tools like the UPMC Health Plan app, the UPMC Health Plan member site, and the RxWell® app.

With just one phone call, you can talk to someone who is knowledgeable about Medicare and your plan benefits.

Award-winning service from our Health Care Concierge team anytime you need help. UPMC Health Plan earned four 2024 Gold Stevie® Awards and a 2024 Grand Stevie Award for its customer service excellence. For more information, visit upmchp.us/awards.