Travel Concierge Program

UPMC for Life members enrolled in an HMO plan have in-network coverage when traveling to Arizona, Florida, Georgia, North Carolina, South Carolina, and Tennessee. You pay the same cost sharing when seeing providers in these states as you do in-network at home.

Call your Health Care Concierge team before you see a provider so that we can help to coordinate your care. We can help:

• Locate a provider or pharmacy for you.
• Schedule a medical appointment for you.
• Obtain prior authorization for your services as needed.

The Travel Concierge Program applies only in Arizona, Florida, Georgia, North Carolina, South Carolina, and Tennessee. HMO members will be charged in-network cost sharing for covered services received from any provider that accepts Medicare. PPO plan members will be charged out-of-network cost sharing as applicable for covered services received from nonparticipating providers. All members are charged the applicable cost sharing for emergency and urgent care as listed in the Evidence of Coverage.

Global Emergency Medical Assistance When You Travel

Our travel assistance program provides emergency medical assistance when you travel more than 100 miles from home or even to another country. Help is available 24 hours a day, 365 days a year, anywhere in the world. This benefit is available to all UPMC for Life members.

What benefits and services are included?

• Emergency medical evacuation
• Hospital admission assistance
• Medical monitoring
• Round-trip transportation for a family member or friend if admitted to the hospital and traveling alone
• Help replacing forgotten prescriptions (additional costs may apply)
• Assistance with local language communications
• Member transportation if medically necessary
• Arranging for transport of mortal remains

For a list of additional services, visit the Assist America website.