Medical Care and Advice When You Need It

Telehealth benefits

UPMC for Life Complete Care (HMO D-SNP) members can connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone. You have a $0 copay for telehealth visits with your PCP and specialists.

Seeing your doctor over video is simple to use and allows you to interact face-to-face when making health care decisions. Your doctor can do many of the same things to treat you through a video visit that are done during an in-office visit. Many visits can also be done over the phone.

Find a participating telehealth provider.

Virtual Care

Here are the virtual care options available to UPMC for Life members. Log into the UPMC Health Plan member site or the UPMC Health Plan app to get started:

• 24/7 video visits. 24/7 high-quality health care for a variety of nonemergency illnesses, including cold and flu symptoms, allergies, sinus infections, and more.
• Ask a Pharmacist. Our pharmacists can help you understand each of your medications, suggest ways to save money, and answer your questions. They can even talk with your doctor if you are experiencing side effects.
• Health and wellness coaching. Free, ongoing support from a health coach to help you make lifestyle changes and work to become your healthiest self.
• Talk therapy. Connects you with licensed therapists for mental health evaluation, diagnosis, and treatment via telehealth. Available 24/7 for scheduling, but not a crisis service.
• Psychiatry. Offers mental health evaluation, diagnosis, and medication prescriptions by certified medical doctors. Appointments are available 24/7, but controlled substances cannot be prescribed. This is not a crisis service. 

*UPMC for Life members who are in Pennsylvania at the time of a virtual visit may select a UPMC- employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service or those who select talk therapy or psychiatry services will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. OCN is not an affiliate of UPMC. Providers are not available to treat members who are in Puerto Rico.

If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention. 

Personal counseling

Six sessions per concern per year with a trained and licensed counselor through UPMC Resources for Life.

Ready to schedule? Call 1-866-441-4395 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.  

This benefit is administered through Resources for Life® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.

This benefit is administered through UPMC Resources for Life® and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details. 

UPMC MyHealth 24/7 Nurse Line

We can help you get the care you need, day or night

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is free for members and available 24 hours a day, 7 days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.

UPMC nurses who answer calls are licensed to assist members in Pennsylvania, New York, Maryland, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on your member ID card for nonclinical inquiries.

Travel assistance

Travel assistance provides help when you travel more than 100 miles from home or even to another country. Help is available 24 hours a day, 365 days a year, anywhere in the world. Travel assistance provides these services:

• Emergency medical evacuation
• Hospital admission assistance
• Medical monitoring
• Round-trip transportation for a family member or friend (if traveling alone)
• Help replacing forgotten prescriptions (additional costs may apply)
• Assistance with local language communications
• Member transportation if medically necessary
• Arranging for transport of mortal remains

Travel assistance does not replace your UPMC for Life Complete Care emergency benefits. If you have an emergency, go to the nearest hospital or urgent care facility. You will be covered under your UPMC for Life medical coverage.