Access the UPMC Health Plan app

Your health insurance at your fingertips

Health care and insurance can be difficult to understand. The redesigned UPMC Health Plan app can help. Our app makes it easy to navigate your insurance benefits, find the care you need, access telehealth services, and get answers to your questions – anytime, anywhere. Get peace of mind from knowing your health insurance information is available on demand.

Getting Started with the UPMC Health Plan app

App Store:

  1. Open the App Store. You may be prompted to sign in with your Apple ID.
  2. Tap the search tab at the bottom of the screen and type “UPMC Health Plan”.
  3. Tap “Get” next to the UPMC Health Plan app icon.
  4. Double click to install.

Google Play Store:

  1. Open the App Store. You may be prompted to sign in with your Apple ID.
  2. Tap the search tab at the bottom of the screen and type “UPMC Health Plan”.
  3. Tap “Install” next to the UPMC Health Plan app icon.

Once the app is downloaded, open it and click “Register”.  It will walk you through creating your UPMC Health Plan digital login. You will need your member ID number to register.

Download the UPMC Health Plan app today

Download on the App Store Get it on Google Play

Having trouble?

Call our Web Support Services team toll-free at 1-800-937-0438 (TTY: 711). Help is available Monday through Friday from 8 a.m. to 5 p.m.

With the UPMC Health Plan app, you can:

Update your Communication Preferences

Traditional mail could take days to arrive. Go paperless to receive your documents electronically by email or text message. By electing to receive documents like your Explanations of Benefits (EOB) on the member site rather than by mail, you’ll have everything you need in one place. Sign in to update your preferences.

Switch to Paperless

View Documents and Details

See your coverage and plan details and a snapshot of your health care spending, view your recent claims, access your digital member ID card, and review your plan details and documents.

Find Care

Call your primary care provider or search for a new one, find a pharmacy, schedule a video visit, or talk to a nurse through the UPMC MyHealth 24/7 Nurse Line1.

Wellness

Check your progress toward earning your wellness incentive (if applicable), track your steps, or take your well-being assessment.

Get Help

Securely chat with, message, or call a Health Care Concierge to ask questions about your coverage or submit an appeal about a benefits decision.

Access Account Information

Easily access your account information, view your app settings, read messages in your message inbox, leave feedback about the app, and read UPMC Health Plan's legal and privacy documents.

 

1UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988. Nurses cannot answer plan or benefit questions. For plan or benefit information, please contact Member Services at the phone number on your ID card or call 1-844-220-4785 (TTY: 711) Monday through Friday from 8 a.m. to 6 p.m.