Health Care Concierge

As a UPMC for Life member, you have a Health Care Concierge team that’s dedicated to answering your questions and helping you understand your benefits. Our representatives are knowledgeable about Medicare and how your health plan works. We’re committed to answering your questions and helping you get the information you need in just one call.

Learn how extra benefits, like our Health Care Concierge team, are important to UPMC for Life member Carmen:

We can help you:

• Research and find local network providers.
• Check to see if a prescription drug is covered.
• Understand your health care costs.
• Get answers to benefit questions.
• Schedule doctor and preventive care appointments.
• Take advantage of your free gym membership and fitness benefits.
• Learn about community events and member programs.
• Set up your UPMC Health Plan Login. This is your connection to many of the online tools UPMC for Life offers to help you track your coverage.
• Use tools like the UPMC Health Plan app and the UPMC Health Plan member site.

With just one phone call, you can talk to someone who is knowledgeable about Medicare and your plan benefits.

UPMC Health Plan earned seven 2025 Stevie® Awards, including the Customer Service Award of the Year (Healthcare, Pharmaceuticals, and Related Industries category). UPMC Health Plan also earned three Gold Stevie Awards:                                   

• Customer Service Employer of the Year                                           
• Customer Service Department of the Year                                       
• Enrollment & COB for Best Back Office Customer Service Team of the Year