Be sure to complete your Medicaid renewal

Annual Medicaid renewals

To keep your UPMC for Life Complete Care (HMO D-SNP) coverage, you must submit paperwork every year to prove that you are still eligible for Medical Assistance (MA) benefits, also known as Medicaid. This process is known as your annual MA renewal. If you don’t complete your renewal, you will be disenrolled from MA and you will also lose your UPMC for Life Complete Care coverage.

How to prepare for MA renewal

Make sure the Department of Human Services (DHS) has your current phone number and mailing address. To update your contact information, go to dhs.pa.gov/COMPASS or use the myCOMPASS PA app. You can also use these resources to check your renewal due date, submit documents, and report changes.

To sign up for emails and text messages about your benefits, go to dhs.pa.gov/COMPASS.

Download the myCOMPASS PA app from the App Store or Google Play^TM.

The month before your renewal is due, you will receive a renewal packet in the mail from DHS. You can complete your renewal using any of the methods below.

• Visit dhs.pa.gov/COMPASS.
• Call DHS at 1-866-550-4355 (TTY: 711).
• Get in-person help at your local County Assistance Office (CAO).
• Mail your paperwork to your CAO. You will be mailed a renewal packet from the CAO.

Frequently asked questions (FAQ)

What will happen if I do not complete my annual Medicaid renewal?

If you do not complete your renewal, you will be disenrolled from Medicaid and will lose your UPMC for Life Complete Care coverage. DHS will send you a letter telling you that you are no longer eligible for Medicaid. The letter will include instructions on how to appeal the decision.

If I don’t complete my renewal on time, can I complete it later?

It is very important that you complete your renewal by the due date given. If you miss the deadline, you should still complete your renewal ASAP. If you complete your renewal (and are found to be eligible for Medicaid) within 90 days of your renewal due date, you will remain eligible for Medicaid. If you do not complete your renewal within 90 days, you will be disenrolled from Medicaid and will need to reapply.

What happens if I am no longer eligible for Medicaid?

DHS will send you a letter telling you that you are no longer eligible for Medicaid. The letter will include instructions on how to appeal the decision. This does not affect your Medicare eligibility.

If you are no longer eligible for Medicaid, you will be disenrolled from UPMC for Life Complete Care. However, because you are eligible for Medicare, you can still get affordable coverage through UPMC for Life. UPMC for Life offers Medicare Advantage plans that start at $0 for your monthly premium; provide full coverage; and include extra benefits like dental, vision, hearing, over-the-counter products, and much more. We can help answer your questions and make sure you’re getting all the extra help you qualify for.

Call us toll-free at 1-866-400-5077 (TTY: 711). We are available Jan. 1 through Sept. 30 seven days a week from 8 a.m. to 8 p.m. and Oct. 1 through Dec. 31 seven days a week from 7 a.m. to 9 p.m. You can also browse UPMC for Life Medicare Advantage plan options and apply for enrollment online through the UPMC for Life shop tool.