Welcome, UPMC for Life Complete Care Members
We're here for you and ready to help.
UPMC for Life Complete Care (HMO D-SNP) provides members with access to award-winning customer service from a Health Care Concierge team,* the best doctors,** and a variety of health and wellness services and programs.
Member events
Join us at an upcoming UPMC for Life event! We’re hosting in-person and virtual member events that offer fun ways to stay active, healthy, and engaged with your community.
UPMC for Life Complete Care Shop Healthy Card
You have access to resources that can help you understand how your UPMC for Life Complete Care (HMO D-SNP) Shop Healthy Card works, where you can use your card, what types of products and services you can buy, and more!
Important Changes to Medicaid Renewal
Stay informed about the changes to Medicaid renewal that affect you. Learn what you need to do to renew your benefits and ensure continued enrollment in UPMC for Life Complete Care.
Managing and Preventing Diabetes
Our members have access to a variety of programs and resources to help you maintain your best health.
Behavioral Health Resources
At UPMC for Life, we believe in the importance of building and maintaining strong mental health and in supporting recovery. We can help whether you want to make small changes to improve your life or need help with addiction or a significant behavioral health issue.
Caring for Life Newsletter
Each issue of Caring for Life features important member information, including articles about plan benefits, preventive care, member events, and more.
Explanation of Benefits (EOB)
Learn everything you need to know about your EOB, including what it tells you and how we've improved it to make it easier to understand. You can even go paperless in a few easy steps.
*UPMC Health Plan earned four 2024 Gold Stevie® Awards and a 2024 Grand Stevie Award for its customer service excellence.
**For more information about UPMC’s best doctors and hospitals, visit upmchealthplan.com/best.
This information is available for free in other languages. Please call our customer service number at 1-800-606-8648 (TTY: 711).
UPMC for Life has a contract with Medicare to provide HMO, HMO D-SNP, and PPO plans. The HMO D-SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal. UPMC for Life is a product of and operated by UPMC Health Plan Inc., UPMC Health Network Inc., UPMC Health Benefits Inc., UPMC for You Inc., and UPMC Health Coverage Inc.
SilverSneakers is a registered trademark of Tivity Health Inc. SilverSneakers GO is a trademark of Tivity Health Inc. © 2024 Tivity Health Inc. All rights reserved.
UPMC for Life Complete Care (HMO D-SNP) members
Call us toll-free: 1-800-606-8648
TTY: 711
Oct. 1 – March 31:
Seven days a week from 8 a.m. to 8 p.m.
April 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m.
UPMC for Life Complete Care prospective members
Call us toll-free: 1-844-575-8241
TTY: 711
Oct. 1 – Mar. 31:
Seven days a week from 8 a.m. to 8 p.m.
April. 1 – Sept. 30:
Monday through Friday from 8 a.m. to 8 p.m. Saturday from 9 a.m. to 3 p.m.
Last Updated: 1/2/2025