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    UPMC for Life
    Complete Care
    Members

    • Call us toll-free:
      1-800-606-8648
      TTY: 711

      Oct. 1 through Mar. 31:
      seven days a week from
      8 a.m. to 8 p.m.

      Apr. 1 through Sept. 30:
      Monday through Friday:
      8 a.m. to 8 p.m.
      Saturday: 8 a.m. to 3 p.m.

    UPMC for Life
    Complete Care
    Prospective Members

    • Call us toll-free:
      1-844-575-8241
      TTY: 711

      Oct. 1 through Dec. 31:
      seven days a week from
      8 a.m. to 8 p.m.

      Jan. 1 through Sept. 30:
      Monday through Friday:
      8 a.m. to 8 p.m.
      Saturday: 9 a.m. to 3 p.m.

    By Mail or FAX

    • UPMC Medicare
      Special Needs Plans
      U.S. Steel Tower
      600 Grant Street
      Pittsburgh, PA 15219

      FAX: 412-454-2973
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Welcome, UPMC for Life COMPLETE CARE MEMBERS!

UPMC for Life Complete Care (HMO SNP) provides members with access to award-winning customer service from a Health Care Concierge team,* the best doctors,** and a variety of health and wellness services and programs.

THE BENEFITS OF MEMBERSHIP

You have access to great benefits because you are a member of UPMC for Life Complete Care. But are you sure you understand how to make them work best for you? We can tell you everything you need to know!

Learn More About Member Benefits

MANAGING AND PREVENTING DIABETES

Our members have access to a variety of programs and resources to help you maintain your best health. Whether you are managing diabetes or prediabetes or simply working on a lifestyle change, we’re here for you.

Browse Health and Wellness Resources

HEALTH COACHES AND CARE MANAGERS

All members have access to a team of health coaches and personal care managers who can help coordinate the care you need and put you on a path toward your best health.

About Health Coaches and Care Managers

PERSONAL COUNSELING AND CAREGIVER RESOURCES

UPMC for Life offers benefits and resources to support you, your family members, and caregivers.

Learn More About Personal Counseling and Caregiver Resources

CARING FOR LIFE NEWSLETTER

Each issue of Caring for Life features important member information, including articles about plan benefits, preventive care, member events, and more.

See the latest member newsletter

BENEFITS OF MYHEALTH ONLINE

Our secure member website, MyHealth OnLine, offers many benefits—like easy access to health and wellness information, the ability to chat with a Health Care Concierge or change your PCP, and more! Register, log in, and explore MyHealth OnLine today.

Learn More About MyHealth OnLine

COMMUNITY EVENTS

To protect the health and well-being of our members, employees, and community, all in-person UPMC Health Plan-hosted community and member events have been canceled until further notice.

View Online Events

UPMC CHAMPIONS FOR LIFE

Interested in volunteering in your community? Look for opportunities through the UPMC Champions for Life program! You can choose activities based on your interests—no experience necessary.

Learn More About UPMC Champions for Life

*For the third year in a row, UPMC Health Plan earned three 2020 Gold Stevie Awards for its outstanding sales and customer service: Best Back-Office Customer Service Team, Innovation in Customer Service, and Customer Service Team of the Year—Recovery Situation. UPMC Health Plan also won the 2020 People’s Choice Stevie Award for Favorite Customer Service in the Healthcare and Pharma category.

**For more information about UPMC’s best doctors and hospitals, visit www.upmchealthplan.com/best.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at: 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Complete Care Members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

Y0069_211080
Last Updated: 10/1/2020

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UPMC Health Plan, Inc.

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