24/7 Video Visits*

With 24/7 video visits, children can have virtual visits with UPMC providers over live video.

This service is perfect for problems such as a sore throat, cough, runny nose, sinus infection, cold or flu symptoms, back pain, and poison ivy. Simply sign in and describe your symptoms. You will be connected to a provider—often within minutes—who can provide a diagnosis and care plan. You can even get a prescription if needed.

Benefits of 24/7 video visits include:

One more way to access health care
Less serious conditions can be addressed before they become more serious
Less time from your day because e-visits take minutes, not hours
Peace of mind that you’re always covered when symptoms arise

Visit the 24/7 video visits page for more information or to sign up.

*UPMC for Kids members who are in Pennsylvania at the time of a virtual visit may select a UPMC- employed provider, subject to availability and discretion of the provider. Members temporarily traveling outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. It is at the discretion of OCN providers to choose whether to treat patients ages 0 to 2. OCN is not an affiliate of UPMC. In order for a UPMC for Kids member to have a 24/7 video visit, the member’s parent or legal guardian must be with the child during the video portion of the visit. 24/7 video visits are not covered services for UPMC for Kids members using Talk Therapy or Psychiatry services. 24/7 video visits for children ages 0-2 are not available from 9 p.m. to 8 a.m. or outside of Pennsylvania. Providers are not available to treat members who are in Puerto Rico.

Loading component...

UPMC for Kids Access to Primary Care Providers