Contact:
Denise Hughes
UPMC Health Plan
412-402-0426
Hughesdr2@upmc.edu
UPMC Health Plan Launches Virtual Concierge for Amazon Alexa and Google Assistant Devices
Tool provides information on member benefits and coverage, health insurance basics, and how to access services like telehealth
Pittsburgh (May 24, 2021) – UPMC Health Plan announced today the launch of a Virtual Concierge that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services. The Virtual Concierge is available 24/7 to provide audible responses and can even send helpful links via messages.
“The Virtual Concierge is another way UPMC Health Plan is making health care more accessible for our members,” said Chris Daley, Director, Digital Technology Services, UPMC Health Plan. “This useful, easy-to-use, and fun resource reflects our commitment to both exceptional service and innovation.”
The Virtual Concierge leads voice assistant users through a verbal chatbot-style experience to receive quick and useful information, including:
- Member benefits and coverage (ID card help, preventive coverage)
- Clear explanations of insurance terminology
- How to access services including UPMC’s AnywhereCare telehealth mobile application
- Orientation services for new UPMC Health Plan members
- COVID-19 vaccine information
The Virtual Concierge tools directly reflect input from UPMC Health Plan members. In a Health Plan-conducted study, 40 percent of insured Pennsylvanians surveyed reported that a “smart speaker” voice assistant resource would help them and make benefits easier to understand.
The UPMC Health Plan Virtual Concierge debuted in February 2020 and is now available on both Amazon Alexa and Google Assistant-enabled devices. Amazon device users can enable the UPMC Health Plan skill, then open the skill with a prompt such as, “Alexa, ask UPMC Health Plan about the COVID-19 vaccine.” Or “Alexa, ask UPMC Health Plan to welcome me.” Members with a Google device can access the service by prompting their smart speaker with, “Hey Google, talk to UPMC Health Plan.”
The UPMC Health Plan Virtual Concierge debuted in February 2020 and is now available on both Amazon Alexa and Google Assistant-enabled devices. Amazon device users can enable the UPMC Health Plan skill, then open the skill with a prompt such as, “Alexa, ask UPMC Health Plan about the COVID-19 vaccine.” Or “Alexa, ask UPMC Health Plan to welcome me.” Members with a Google device can access the service by prompting their smart speaker with, “Hey Google, talk to UPMC Health Plan.”
For more information about how to access and to discover future updates, visit and bookmark the webpage for members.
About UPMC Insurance Services
Serving 4 million members, UPMC Insurance Services is owned and operated by UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. UPMC Insurance Services includes commercial products from UPMC Health Plan for groups as well as individuals. Commercial products also include workers' compensation and employee assistance from nationally known Workpartners®. Government products include Medicare Advantage (UPMC for Life); special needs plans for those eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); Medical Assistance (UPMC for You); and Children's Health Insurance Program (UPMC for Kids). Community Care Behavioral Health, one of the nation's largest nonprofit managed care behavioral health organizations, offers a full range of services to Commercial and Medical Assistance members. For more information, visit upmchealthplan.com.