Awards and Recognition

J.D. Power: Commercial

UPMC Health Plan announced today that it has once again been recognized as #1 in member satisfaction among commercial health plans in Pennsylvania by J.D. Power. This is the fifth time that UPMC Health Plan has earned this recognition.

The J.D. Power U.S. Commercial Member Health Plan Study, now in its 18th year, was redesigned for 2024. The study measures satisfaction among members of 147 health plans in 22 regions throughout the United States based on performance in eight core dimensions on a poor-to-perfect rating scale. UPMC Health Plan has the highest overall satisfaction score in the state and leads all other PA carriers in the following seven dimensions:

• Trust
• Digital channels
• Ease of doing business
• Helps save time and money
• Product/Coverage offerings
• People
• Resolving problems or complaints

For more information, visit U.S. Commercial Member Health Plan Study.

Results are based on award eligible plans in Pennsylvania by J.D. Power. UPMC for Life received the highest score in Pennsylvania in the J.D. Power 2023 U.S. Medicare Advantage Satisfaction Study of members’ satisfaction with their Medicare Advantage health plan experience. Visit jdpower.com/awards for more details.

J.D. Power: Medicare

For the second year in a row, UPMC for Life was recognized as #1 in Member Satisfaction among Medicare Advantage plans in Pennsylvania.

Results are based on award eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information, visit jdpower.com/awards.

Stevie Awards

UPMC Health Plan earned 10 Stevie® Awards in 2024, including a prestigious Grand Stevie Award. The Stevie Awards are among the world’s top honors for customer service, contact center, business development, and sales professionals across multiple businesses and industries.

CMS Star Ratings

UPMC for Life is proud to have earned an excellent 5 out of 5 stars from Medicare for 2022, 2023, and 2024! This award places us among the highest-rated Medicare plans in the nation. You can use the star ratings to see how we are doing on quality and performance compared to other Medicare plans.

Every year, Medicare evaluates plans based on a 5-star rating system.

The Human Rights Campaign Foundation's 2023–2024 Corporate Equality Index

UPMC Health Plan and Community Care Behavioral Health Organization (Community Care) have again earned 100 percent scores for the Human Rights Campaign (HRC) Foundation's 2023–2024 Corporate Equity Index, (CEI), the nation's foremost measurement of corporate policies and practices related to LGBTQIA+. This is the sixth consecutive year UPMC and the fifth for Community Care for earning 100 percent.

National Business Group on Health

UPMC and UPMC Health Plan were honored with the Business Group on Health's prestigious "Best Employers: Excellence in Health & Well-Being Award" for advancing employee well-being through comprehensive, innovative benefits and initiatives. This is the 14th year that UPMC and UPMC Health Plan have earned the Excellence in Health & Well-Being Award.

U.S. News & World Report

UPMC for Life was named a "Best Insurance Company for Medicare Advantage" in Pennsylvania for 2024 by U.S. News & World Report (10-20-23). U.S. News & World Report used the Medicare star ratings data for its rankings, including Medicare’s recent five-out-of-five overall star ratings of both UPMC for Life's HMO and PPO plans for 2024. UPMC for Life has been named a "Best Insurance Company for Medicare Advantage" in Pennsylvania for 2022, 2023, and 2024.

ETHISPHERE

UPMC for the sixth consecutive year received recognition as one of the World’s Most Ethical Companies® by Ethisphere Institute. UPMC is one of 136 honorees recognized for 2024, spanning across 44 industries and 20 countries, and the only organization recognized in the integrated health care systems category. Ethisphere is a global leader in defining and advancing the standards of ethical business practices, and their designation is reserved for a select number of companies with exceptional programs and a commitment to advancing business integrity.