UPMC for Life Dual (HMO SNP) Plan and UPMC Community HealthChoices Plan Caring for Life Newsletter

CARING FOR LIFE • Issue Three • 2021 2 Every fall, all UPMC for Life members receive a very important letter called an Annual Notice of Changes (ANOC). The ANOC describes changes in your UPMC for Life benefits and cost sharing that will take effect in January. The ANOC is personalized for each member, so the letter you receive applies only to you. The format of the letter is determined by the Centers for Medicare & Medicaid Services (CMS) to ensure that Medicare members receive complete and accurate information about their coverage. Information contained in the ANOC includes: • Any changes to your cost sharing or coverage for your medical benefits. • Any new medical benefits that will be part of your coverage in the upcoming year or nonmedical benefits that will be removed for the upcoming year, if applicable. • Any changes to the cost of prescriptions or prescription drug tiers in your prescription drug benefit, if applicable. • Any changes to your extra benefits, such as dental, vision, hearing, and over-the- counter allowances, if applicable. Frequently asked questions about the ANOC When should I receive my ANOC? You should have received your ANOC at the end of September. If your effective date is during October, November, or December, you will receive the ANOC at a later date. Who sends it? UPMC for Life will send your ANOC. What should I do when I get my ANOC? You should review any noted changes to decide whether the plan will continue to meet your needs in 2022. Remember, if you are happy with your current UPMC for Life plan, you do not need to re-enroll. Your coverage will continue for 2022. If you have not received your ANOC, please contact our Health Care Concierge team at the phone number on your member ID card. You can also log in to your UPMC Health Plan app or My Health OnLine account to view your plan documents anytime. Your 2022 Annual Notice of Changes If you haven’t already, make sure to read your Annual Notice of Changes New! RxWell—Prescription-strength health It’s more important than ever to connect with the people who matter in your life. Community helps us feel like others care for and support us. Staying socially connected can improve your emotional and physical health. 1 Digital tools can help you make and keep these connections. They can also help you get support when you feel like you are alone. Get support from RxWell Whether you’re feeling anxious, stressed, or sad, RxWell has a path for you. And it’s easy to use anytime right from your smartphone. • Use health coaching and doctor-recommended activities to help you get calm in minutes and track your thinking patterns. 1 Centers for Disease Control and Prevention. Loneliness and social isolation linked to serious health conditions. Last reviewed:April 29, 2021. Accessed August 27, 2021. https://www.cdc.gov/aging/publications/features/ lonely-older-adults.html 2 Trackers are available only with select RxWell programs. • Choose from programs based on your needs: stress, anxiety, depression, weight management, nutrition, physical activity, and tobacco cessation. • Message your health coach if you need support or have questions. • Use trackers to monitor calories, food groups, physical activity, and weight. 2 Download RxWell from your device’s app store.