UPMC VirtualCare
UPMC VirtualCare connects you to low-cost care your way—virtually or in person.
- $0 copay for virtual visits (primary care, wellness visits, urgent care, and behavioral health services)
- Reduced copay for virtual specialist visits
- Choice to see your provider in person with a higher cost share
- Access to UPMC providers and other participating providers in the UPMC Partner or Select networks
- Digital onboarding on the free UPMC Health Plan app
Save even more on a high-quality plan
This plan gives you affordable, high-quality coverage from UPMC Health Plan. You may also be able to save money on your coverage through enhanced subsidies.2,3
Frequently asked questions
What does UPMC VirtualCare have that regular health plans don’t?
When you have a traditional health plan, you get most of your care in person. UPMC VirtualCare lets you have $0 copay virtual visits with virtually enabled doctors who participate in the UPMC Partner or Select networks.
Having virtual visits through UPMC VirtualCare is easy. It can save time since you don’t have to go to a doctor’s office for visits. It may save you money, because there is no copay for virtual visits for wellness, primary care, urgent care, or behavioral health services. This plan also offers you the flexibility to see your doctor in person with a higher cost share. Preventive in-person visits are $0.
How much do virtual visits cost?
There is a $0 copay for virtual visits, for wellness visits, primary care, urgent care visits, and behavioral health services. You can see a specialist for a reduced copay.
Do all doctor visits have to be virtual?
No. You can schedule in-person visits with cost sharing. Preventive in-person visits will be $0
How do I connect with UPMC VirtualCare?
All you need is a smartphone, tablet, or computer and internet access. Your provider will give further details on how to access your visit.
How is UPMC VirtualCare different from UPMC AnywhereCare?
UPMC VirtualCare is a health insurance plan. It gives you access to primary care providers, behavioral health care providers, and specialists with virtually enabled doctors who participate in the UPMC Partner or Select networks. It also allows you to access virtual urgent care through UPMC AnywhereCare.4
UPMC AnywhereCare is a telehealth service that’s included with UPMC VirtualCare. UPMC AnywhereCare is an easy way to have virtual urgent care visits with a high-quality provider. Downloading UPMC AnywhereCare will be one of the first steps in your onboarding process.
Already a UPMC VirtualCare member?
Find out how to get the maximum benefits of your membership. Call member services at 1-855-489-3494 (TTY: 711).
Purchase UPMC VirtualCare coverage
We’re here to help!
Call or click
Call 1-877-563-0292 (TTY: 711)
- Nov. 1, 2024, to Jan. 15, 2025: Monday to Friday from 8 a.m. to 7 p.m. and Saturday 8 a.m. to 1 p.m.
- Jan. 16 to Oct. 31, 2025: Monday through Friday from 8 a.m. to 5 p.m.
- Hours may vary.
Call your agent.
Enroll online at upmchealthplan.com/marketplace.
Visit one of our UPMC Health Plan Connect Centers. Call 1-855-306-8834 (TTY: 711) to find the location nearest you.
1 Available in all UPMC Partner and Select network counties.
2 Eligibility for financial assistance is based on annual adjusted gross income. Annual income amounts are determined by the federal government. To determine your eligibility for financial assistance, you must confirm your eligibility on the Pennie™ website.
3 Other eligibility criteria, such as access to employer-sponsored insurance (ESI) that meets affordability standards, have not changed. Those with an offer of ESI that meets these criteria will remain ineligible for financial assistance through Pennie.
4 UPMC Health Plan members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service or those who select Talk Therapy or Psychiatry services will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage. Providers are not available to treat members who are in Puerto Rico.