New Provider OnLine security updates coming soon
Nov. 2024Important Notices
On Nov. 8, 2024, the security settings for UPMC Health Plan’s Provider OnLine website will be updated.
Existing user accounts will be migrated into the new system; however, users will need to take the following steps upon their initial login:
- Enter their username and password.
- Create a new password.*
- Agree to the new terms and conditions.
- Set up two-step authentication.
The update will also give users access to new features, such as the ability to retrieve a forgotten user ID, reset a password, and edit their profile.
Please refer to the Provider OnLine Authentication Guide (PDF) for more information.
If you have any questions about this matter, please reach out to our Provider Services team at 1-800-937-0438.
*You may reuse your existing password if it meets the new security password requirements.
Recent Announcements
Voluntary nationwide recall: Ocaliva (Intercept – September)
Intercept Pharmaceuticals, Inc. is voluntarily withdrawing Ocaliva® (obeticholic acid) from the market. Ocaliva is used to treat a rare liver disease called primary biliary cholangitis (PBC).Oct. 2025Pharmacy Updates
HelpScript service helps patients enroll in manufacturer copay assistance programs
End-to-end provider support helps ensure a smooth submission processOct. 2025Important Notices
Important announcement – Telehealth submissions
As of October 1, 2025, UPMC Health Plan continues to accept the submission of telehealth claims. Providers may conduct telehealth visits for UPMC Health Plan members in all UPMC Insurance products. UPMC Insurance products include UPMC Advantage group and individual products, UPMC for Life Medicare Advantage plans, UPMC for Kids CHIP plans, UPMC Community HealthChoices, and UPMC for You Medical Assistance plans.Sep. 2025Important Notices