Self-servicing update

Apr. 2024Important Notices
Beginning Monday, April 15, 2024, UPMC Health Plan participating providers who need a general claim status, member eligibility or benefit information, help creating or verifying on an authorization, assistance accessing an EOP, or to check information will be required to use our self-servicing options on our online portal at upmchealthplan.com/providers or our Interactive Voice Response system (IVR). If you have any questions, please contact the Provider Services Web Support Team at 1-800-937-0438.

Recent Announcements

Voluntary nationwide recall: Famotidine (Fresenius – November)

Fresenius Kabi USA, LLC is recalling three lots (6133156, 6133194, and 6133388) of Famotidine Injection, USP, 20 mg per 2 mL. Famotidine is used to treat excessive secretion of stomach acid or stomach ulcers.
Nov. 2025Pharmacy Updates

Medicaid provider update: High-cost Medicaid drug billing

Billing requirements for Medicaid-covered drugs
Nov. 2025Important Notices

Training Webinar: Conversio Health COPD Management Program

Please join us for a live training webinar for primary care providers and pulmonologists by UPMC Health Plan that will provide an overview of a comprehensive COPD management program from Conversio Health.
Nov. 2025Education/Webinars