UPMC Health Plan Employer Travel Coverage

UPMC Health Plan offers a number of tools to make sure your employees can get the care they need while traveling. This crucial component of your benefits package gives your employees peace of mind and uninterrupted care while reducing the risk of costly issues for your company.

Emergency care while traveling

Your employees have the reassurance of knowing that if they suffer from a life-threatening illness or injury while traveling, they can go to the nearest emergency department. In an emergency, they receive the highest level of coverage regardless of whether the facility participates in UPMC Health Plan’s network.

 

Urgent Care access and support

A Health Care Concierge can help your employees find a participating urgent care center, convenience care clinic, or emergency department. The Health Care Concierge team is available Monday through Friday from 8 a.m. to 6 p.m. Helping your employees understand their care options can reduce unnecessary emergency department visits, improve employee confidence when traveling, and more.

 

24/7 video visits for nonemergency care  

Telemedicine is a key element of travel care options and benefit packages with its increased convenience and reduced disruptions. Your employees and their covered dependents, including children, can access high-quality care 24/7 using their computer or mobile device. 24/7 video visits1 are best for nonemergency conditions, such as cold symptoms, allergies, or pink eye. If necessary, the provider can send a prescription to a pharmacy nearby.

 

Global emergency assistance through Assist America

Assist America provides global emergency travel assistance services at no cost. Your employees and their covered family members can use this service when they experience a medical emergency while traveling more than 100 miles from home—including to another country—for less than 90 days.

Assist America services include2:

  • Emergency medical evaluation.
  • Foreign hospital admission assistance.
  • Medical consultations, evaluations and referrals.
  • Medical monitoring.
  • Medical repatriation.
  • Prescription medication assistance.
  • Travel emergency services including return of mortal remains, care of minor children, emergency trauma counseling, and more.

 

Learn more about Assist America

1UPMC Health Plan members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to the provider’s availability and discretion. Members who are not in Pennsylvania at the time of service may receive care from a provider employed by or contracted with UPMC. Limitations may apply for members of ASO plans who have opted out of coverage. A parent or legal guardian must be present during the video portion of the visit for children under age 18. It is at the discretion of providers employed or contracted by UPMC to choose whether to treat patients ages 0 to 2. 24/7 video visits for children ages 0 to 2 are unavailable from 11 p.m. to 7 a.m. in Pennsylvania. Hours may vary for visits with children under age 18 outside of Pennsylvania, and 24/7 video visits may be unavailable in those locations.  This service is not available to members in Puerto Rico.

2Assist America is not travel or medical insurance, and its services do not replace health coverage while you are away from home. All services must be arranged and provided by Assist America. Bills for any medical costs you incur should be submitted to UPMC Health Plan. They will be subject to the policy limits of your health coverage. Contact your plan administrator for a full description of eligibility conditions.