If a member is traveling and suffers from a life-threatening illness or injury, they should go to the nearest emergency department. In an emergency, members will receive the highest level of coverage, regardless of whether the facility participates in UPMC Health Plan’s network.
A Health Care Concierge can help members find a participating urgent care center, convenience care clinic, or emergency department. The Health Care Concierge team is available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 7 a.m. to 3 p.m. Members should call 1-844-881-4146 or the phone number on the back of their member ID cards.
UPMC AnywhereCare virtual visits
Members and their covered dependents, including children†, can access high-quality care 24/7 using their computer or mobile device. UPMC AnywhereCare is best for nonemergency conditions, such as cold symptoms, allergies, or pink eye. Visit UPMC AnywhereCare online or download the mobile app to have a virtual visit with a provider. If needed, a provider can send a prescription to a pharmacy near the member.*
Learn more about UPMC AnywhereCare
Assist America provides global emergency travel assistance services. Members and their covered family members can use this service when they experience a medical emergency while traveling more than 100 miles from home—including to another country—for less than 90 days. Assist America can connect members to doctors, hospitals, pharmacies, and more.**
Learn more about Assist America
†UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II P.C. (OCN), subject to availability and discretion of the provider. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage.
*UPMC Health Plan members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC.
**Assist America is not travel or medical insurance, and its services do not replace health coverage while members are away from home. All services must be arranged and provided by Assist America. Members should submit bills for any medical costs incurred to UPMC Health Plan. Members will be subject to any policy limits of their health coverage.