Carrie Whitcher

Chief Quality Officer and Vice President of Quality Improvement and Performance

Carrie Whitcher joined UPMC Insurance Services in 2021 to provide key leadership of the quality of care and best practice guidelines, ethical standards and protocols, and clinical outcomes for all UPMC Health Plan lines of business. She will lead the over-arching direction for Quality Performance programs—assuring that these consistently meet or exceed all external regulatory requirements.

A true leader in her field, Carrie brings unparalleled expertise in health care quality improvement and administrative strategy. Before UPMC Insurance Services, Carrie held leadership roles at Excellus Health Plan for 17 years. Most recently, she was Vice President of Health Care Improvement—maximizing health plan clinical quality and member experience across all product lines and quality rating programs, including NCQA and CMS Medicare Star, among several others. At Excellus Health Plan, Carrie also served as Director of Provider Performance Improvement & Analytics, and Director of Performance Improvement.

Carrie has been recognized for her strong leadership at both local and national levels. In 2018, she was honored with Diversity Journal’s Women Worth Watching Award: Executives Leading the Way to Excellence in the Workplace, Marketplace, and the World. She is a Board Member of Houghton College.
Education/Training:
  • Bachelor's of Science degree from State University of New York College at Fredonia
  • Master's degree in health services administration from Xavier University