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Over-the-Counter Allowance

UPMC for Life Complete Care (HMO SNP) members receive an allowance to buy covered health care products. This allowance rolls over each quarter but must be used by the end of the calendar year. Members can buy products through mail order. Some plans also offer a retail card that can be used at participating pharmacies and retail locations.

Allowance amounts

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Berks, Bucks, Carbon, Chester, Delaware, Lackawanna, Lehigh, Luzerne, Monroe, Montgomery, Northampton, Philadelphia, Pike, Schuylkill, Susquehanna, Wayne, and Wyoming counties

  • You will receive $225 each quarter ($900 per year) – This allowance rolls over each quarter but must be used in full by the end of the calendar year.
    • Mail order. You will receive $225 each quarter to use through mail order. We’ll mail you a catalog to get started.

All other PA counties

  • You will receive $350 each quarter ($1,400 per year) – This allowance rolls over each quarter but must be used in full by the end of the calendar year.
    • Retail card. You will receive $125 each quarter to use at participating retail locations.
    • Mail order. You will receive $225 each quarter to use through mail order. We’ll mail you a catalog to get started.

Mail order

Shop at home through mail order

You can use your quarterly allowance to shop at home and have products shipped directly to your door. Simply select the health care products you need online or from a mail-order catalog.



Mail-order catalog
Mail-order catalog
Mail-order catalog

Already a UPMC for Life member? Print an order form.

Over-the-Counter (OTC) Catalog Order Form

Participating locations

Shop at participating pharmacy and retail locations using your over-the-counter retail card. Some participating locations include Rite Aid, Family Dollar, Dollar General, Walgreens, and Walmart. Participating pharmacies and retail locations may vary from month to month.

Covered products

Below is a partial list of covered products that you can buy with your over-the-counter allowance. You do not need a prescription to buy these products. Certain brands may not be available at all pharmacy and retail locations. This list may vary from month to month.

Allergy and sinus medications
Antacids
Antifungal treatments
Antibiotic creams
Anti-itch treatments
Cold and flu medicine
Cough medicine
Dental and oral care products
Denture care
Diabetes accessories
Ear care
Eye and contact lens care
First aid items
Foot treatment items
Hemorrhoid preparations
Incontinence items
Laxatives
Motion sickness medicines
Orthopedic and compression supports
Pain relievers
Respiratory treatments
Sleep aids
Smoking deterrents
Stomach remedies
Sun protection
Toothbrushes and toothpaste
Vitamins
Weight-control aids

The over-the-counter allowance cannot be used to pay for your Part B or Part D prescription drug costs.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at: 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.


UPMC for Life Complete Care Members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/1/2020
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