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Over-the-Counter (OTC) Allowance

UPMC for Life Complete Care (HMO SNP) members receive an allowance to buy covered health care products. This allowance rolls over each quarter but must be used by the end of the calendar year. All members can buy products through an over-the-counter catalog, by placing an order online, by phone, or by mail. Some plans also offer a retail card that can be used at participating pharmacies and retail locations.

Covered products

Below is a partial list of covered products you can buy with your over-the-counter allowance. You do not need a prescription to buy these products. This list may vary from month to month.

  • Allergy and sinus medications
  • Antacids
  • Antifungal treatments
  • Antibiotic creams
  • Anti-itch treatments
  • Cold and flu medicine
  • Cough medicine
  • Dental and oral care products
  • Denture care
  • Diabetes accessories
  • Ear care
  • Eye and contact lens care
  • First aid items
  • Foot treatment items
  • Hemorrhoid preparations
  • Incontinence items
  • Laxatives
  • Motion sickness medicines
  • Orthopedic and compression supports
  • Pain relievers
  • Respiratory treatments
  • Sleep aids
  • Smoking deterrents
  • Stomach remedies
  • Sun protection
  • Toothbrushes and toothpaste
  • Vitamins
  • Weight-control aids

The over-the-counter allowance cannot be used to pay for your Part B or Part D prescription drug costs.

OTC allowance amounts

Allowance amounts by county

Berks, Bucks, Carbon, Chester, Delaware, Lackawanna, Lehigh, Luzerne, Monroe, Montgomery, Northampton, Philadelphia, Pike, Schuylkill, Susquehanna, Wayne, and Wyoming counties

You will receive $225 each quarter ($900 per year). This allowance rolls over each quarter but must be used in full by the end of the calendar year.

You will receive $225 each quarter to buy products through the over-the-counter catalog. You can order online, by phone, or by mail. We’ll mail you a catalog to get started.

All other PA counties

You will receive $350 each quarter ($1,400 per year). This allowance rolls over each quarter but must be used in full by the end of the calendar year.

You will receive $225 each quarter to buy products through the over-the-counter catalog. You can order online, by phone, or by mail. We'll mail you a catalog to get started.

You will also receive $125 each quarter to buy products using a retail card. Your retail card can be used at participating retail locations only.

How to use the OTC catalog

This option is included in all UPMC for Life Complete Care (HMO SNP) plans.

You can use your quarterly allowance to shop from home and have products shipped directly to your door.

2021 Over-the-counter Catalog

Order online

Log in to DrugSource to get started. You can look through the catalog, view your account balance, and buy covered products. You will need your UPMC for Life member ID card and date of birth to log in.

Order by phone

Call 1-877-418-8821 (TTY: 711) Monday through Friday from 9:30 a.m. to 11 p.m. The experts at DrugSource can answer your questions and help you place your order. Be ready to provide your UPMC for Life member ID number and date of birth.

Order by mail

Complete and mail an Over-the-Counter (OTC) Catalog Order Form to the address below. Be sure to include postage.

UPMC OTC Orders
PO Box 1366
Elk Grove Village, IL 60009-1366

How to shop using your OTC retail card

Shop at participating pharmacies and retail locations using your over-the-counter retail card. Some participating locations include Rite Aid, Family Dollar, Dollar General, Walgreens, Walmart, and Giant Eagle.

Participating pharmacies and retail locations may vary from month to month. Certain brands may not be available at all pharmacy and retail locations.

View a partial list of covered products

Activate your card or log in for more details

Watch videos about using your OTC card

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at: 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

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UPMC for Life Complete Care Members
Call us toll-free: 1-800-606-8648
TTY: 711

24 hours a day, 7 days a week

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

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Last Updated: 10/1/2020
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