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Telehealth benefits

UPMC for Life Complete Care (HMO SNP) members can connect with participating doctors and providers face-to-face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone.

Seeing your doctor over video is simple to use and allows you to interact face-to-face when making health care decisions. Your doctor can do many of the same things to treat you through a video visit that are done during an in-office visit. Many visits can also be done over the phone.

Find a participating telehealth provider

UPMC AnywhereCare

You can use UPMC AnywhereCare 24/7 to visit with a provider through video for common medical conditions such as colds and flu, sinus infections, coughs and sore throats, urinary symptoms, back pain, sunburn, pink eye, and poison ivy. You’ll receive a personalized care plan and a prescription, if needed, from a UPMC provider—usually within minutes. UPMC providers can also make referrals and answer your medical questions.

NEW! Now you can use this service to meet with a counselor for a personal counseling session. UPMC for Life members get six personal counseling sessions per concern per year at no cost.

UPMC AnywhereCare providers* are easily accessible over live video straight from your smartphone, tablet, or computer any time, day or night.

Here’s how it works:

Download the app from the Apple App Store or Google Play Store, or go to

  • Sign up and fill out your information or log in if you already have an account.
  • For common medical conditions, select UPMC Virtual Urgent Care.
  • To speak with a counselor, select UPMC Virtual Counseling.

If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention.

*UPMC for Life members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. UPMC for Life members located outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II P.C.

UPMC MyHealth 24/7 Nurse Line

We can help you get the care you need, day or night

If you have a health concern and need immediate assistance, UPMC Health Plan’s registered nurses provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. Calling the UPMC MyHealth 24/7 Nurse Line will not only save you time by directing you to the most efficient way to get care, it could also save you money by helping you avoid a higher copay. This service is free for members and available 24 hours a day, seven days a week. Just call 1-866-918-1591 (TTY:711) and have your member ID card ready.

UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.

Assist America

Assist America provides help when you travel more than 100 miles from home or even to another country. Help is available 24 hours a day, 365 days a year, anywhere in the world. Assist America provides these services:

  • Emergency medical evacuation
  • Hospital admission assistance
  • Medical monitoring
  • Round-trip transportation for a family member or friend (if traveling alone)
  • Help replacing forgotten prescriptions (additional costs may apply)
  • Assistance with local language communications
  • Member transportation if medically necessary
  • Arranging for transport of mortal remains

Assist America does not replace your UPMC for Life Complete Care emergency benefits. If you have an emergency, go to the nearest hospital or urgent care facility. You will be covered under your UPMC for Life medical coverage.

This information is not a complete description of benefits. Call 1-844-575-8241 (TTY: 711) for more information.

This information is available for free in other languages. Please call our customer service number at: 1-800-606-8648 (TTY: 711).

UPMC for Life has a contract with Medicare to provide HMO, HMO SNP, and PPO plans. The HMO SNP plans have a contract with the PA State Medical Assistance program. Enrollment in UPMC for Life depends on contract renewal.

Tivity Health and SilverSneakers are registered trademarks or trademarks of Tivity Health Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries.

UPMC for Life Complete Care Members
Call us toll-free: 1-800-606-8648
TTY: 711

Oct. 1 through March 31:
seven days a week from 8 a.m. to 8 p.m.

April 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 8 a.m. to 3 p.m.

UPMC for Life Complete Care Prospective Members
Call us toll-free: 1-844-575-8241
TTY: 711

Oct. 1 through Dec. 31:
seven days a week from 8 a.m. to 8 p.m.

Jan. 1 through Sept. 30:
Monday through Friday: 8 a.m. to 8 p.m.
Saturday: 9 a.m. to 3 p.m.

Last Updated: 10/1/2020
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