UPMC Health Plan Wins 10 Stevie Awards, Including a Grand Stevie for Customer Service and Sales Excellence

Pittsburgh (May 28, 2024) – UPMC Health Plan announced today that it earned 10 Stevie® Awards—including a prestigious Grand Stevie Award—during the 18th Annual Stevie Awards for Sales and Customer Service gala ceremony in Las Vegas. The Stevie Awards are among the world's top honors for customer service, contact center, business development, and sales professionals across multiple businesses and industries.

"UPMC Health Plan is honored to earn these Stevie Awards," said UPMC Health Plan President and CEO Diane Holder. "Our 'members-first' focus reflects our commitment to providing access to world-class health care with world-class member services."

Anne Palmerine, Vice President of Customer Engagement and Enrollment at UPMC Health Plan, echoed Ms. Holder's sentiments.

"Our Health Care Concierges always strive to go the extra mile to serve our members, so it's rewarding to see our entire team nationally recognized for their efforts," she said. "Our members know we are here when they need us most. We know that health care is critically important and often deeply personal, which is why we prioritize a compassionate, individualized, and results-oriented approach to service all of our members."

In addition to the Grand Stevie Award, UPMC Health Plan won Gold Stevie Awards for Best Use of Technology in Customer Service, Contact Center Leader of the Year, Best Return on Customer Service Investment, Business Development Achievement, and Best Training Team of the Year.

Each year, Stevie Awards competitions receive more than 12,000 nominations from organizations of every type in over seventy nations. The Stevie Awards for Sales and Customer Service is one of eight Stevie Awards programs; all recognize achievements in the workplace.

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About UPMC Insurance Services

UPMC Insurance Services serves nearly 4.5 million members and is owned and operated by UPMC, a world-renowned health care provider and insurer in Pittsburgh, Pennsylvania. UPMC Insurance Services provides commercial products through UPMC Health Plan for both groups and individuals. Its commercial products also include workers' compensation and employee assistance from nationally known Workpartners^®. Government products include Medicare Advantage plans (UPMC for Life); special needs plans for those who are eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); a Medical Assistance plan (UPMC for You); and Children's Health Insurance Program plans (UPMC for Kids). Community Care Behavioral Health Organization—one of the nation's largest nonprofit managed care behavioral health organizations—is also part of the Insurance Services Division. Community Care offers a full range of services to commercial and Medical Assistance members. For more information, visit upmchealthplan.com.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the American Business Awards, the International Business Awards, the Middle East and North Africa Stevie Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales and Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.