Using your UPMC for Life Flex Spend Card

The Flex Spend Card resources and benefits vary based on plan year. For information about the current year, visit our 2024 UPMC for Life Flex Spend Card page.

Jump to a section:

• What is my allowance amount?
• How can I check my UPMC for Life Flex Spend Card balance?
• How to use your UPMC for Life Flex Spend Card
• Using your UPMC for Life Flex Spend Card for dental, vision and hearing services
• Using your UPMC for Life Flex Spend Card for medical service costs
• Using your UPMC for Life Flex Spend Card for fitness
• Using your UPMC for Life Flex Spend Card for OTC products
• What OTC products are covered at retail stores?
• How to get OTC products by mail
• Using your UPMC for Life Flex Spend Card for home safety products
• How to submit a claim for reimbursement
• Frequently asked questions about using your UPMC for Life Flex Spend Card
• UPMC for Life Flex Spend Card additional resources

What is my allowance amount?

Select your plan below to see your allowance for 2025. Not all UPMC for Life plans offer the Flex Spend Card benefit.

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How can I check my UPMC for Life Flex Spend Card balance?

You can find your Flex Spend Card balance in three easy ways:

• Call our automated system 24/7 at 1-833-293-6483 (TTY: 711). Have your UPMC for Life member ID card ready. You will enter your 11-digit member ID number to check your balance.
• Log in to the UPMC Health Plan member site.
• Download and log in to the UPMC Health Plan app.

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How to use your UPMC for Life Flex Spend Card

Stay tuned! New video coming Jan. 1.

Extra health care dollars to help you support your health care needs. Here are all the ways you can use your Flex Spend Card:

Use your allowance for dental, vision, and hearing services. Use your plan benefits first and then use your Flex Spend Card second to help pay for any out-of-pocket costs.

Use your allowance for medical service costs, premier fitness locations, a fitness kit, over-the-counter (OTC) products, and home safety products:

• Medical service costs. Use your card anytime you are asked to pay out-of-pocket for your care, like for a doctor’s office visit, urgent care visit, physical therapy, x-ray, or lab service. You can use $50 of your allowance per transaction.
• Premier fitness locations. Use your card to pay for memberships, classes, and other activities at any of our premier fitness locations.
• Fitness kit. Use your card to buy one fitness kit per year. You can choose from several fitness kit options based on your needs.
• Over-the-counter (OTC) products. Use your card to buy covered OTC products at participating retail stores and through our mail-order catalog.
• Home safety products. Use your card to buy covered home safety products from our home safety products catalog.

You cannot use your Flex Spend Card to pay for prescription drugs or your monthly plan premiums.

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Using your UPMC for Life Flex Spend Card for dental, vision, and hearing services

Stay tuned! New video coming Jan. 1.

Use your plan benefits first for any dental, vision, and hearing services and then use your Flex Spend Card second to help pay for any out-of-pocket costs. You can use this card at providers that accepts MasterCard, but make sure to use an in-network provider to take advantage of your plan benefits. Search for participating providers.

Here are some examples of dental, vision, and hearing services you can use your card for:

• Dental services – Teeth whitening, dental implants, dentures, denture repairs and realignments, tooth extractions, root canals, bridges, crowns, and periodontal work
• Vision services – Contact lenses, eyeglasses, progressive and transition lenses, and prescription sunglasses
• Hearing services – Hearing aids, hearing aid batteries, and hearing aid repairs

If you go to an out-of-network provider to receive dental, vision, and hearing services, you may need to pay out-of-pocket for your care and submit a claim for reimbursement. If you are on a PPO plan that provides out-of-network coverage and has a benefit allowance, make sure to only submit a reimbursement claim for the amount that exceeds your benefit allowance.

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Using your UPMC for Life Flex Spend Card for medical service costs

Stay tuned! New video coming Jan. 1.

You can use your Flex Spend Card anytime you are asked to pay out-of-pocket for your care, like for a doctor’s office visit copay. You can use $50 of your allowance per transaction for things like the following:

• Primary care provider visits
• Specialist visits
• Urgent care visits
• Inpatient hospital stays
• Lab services
• X-rays
• Physical therapy.

You can use your card for both in-network and out-of-network medical service costs, but remember your cost share may be greater for care received outside of the network. Search for participating providers.

If you receive a bill for covered medical services, you can use your card to pay $50, per transaction, of the cost.

• Bills received from a UPMC provider:
  • By phone: You can call the phone number on your bill to pay with your Flex Spend Card and another form of payment, if needed.
  • Online: Follow the instructions on your bill to pay online or go to the MyUPMC app and select Pay Your Bills. You can pay with your Flex Spend Card and another form of payment, if needed.
• Bills received from a non-UPMC provider:
  • If you receive a bill from a non-UPMC provider, you may want to pay your bill in full using another form of payment and then use our reimbursement process to be reimbursed the $50 per transaction allowance from your Flex Spend Card. See How to submit a claim for reimbursement.

If you need to pay out-of-pocket for medical service costs for any reason, you can submit a claim for reimbursement. Make sure to submit a reimbursement claim for no more than $50 per transaction. You must have applicable allowance dollars on your card to be reimbursed.

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Using your UPMC for Life Flex Spend Card for fitness

Stay tuned! New video coming Jan. 1.

Premier fitness locations

You can use your card to pay for memberships, classes, and other activities at any of our premier fitness locations:

• Barre3
• Club Pilates
• F45 Training
• Orangetheory Fitness
• Rumble Boxing
• StretchLab
• The Exercise Coach
• Fit4 Boxing Club
• Pure Barre
• YogaSix
• CycleBar
• Stride
• Wilfred R. Cameron Wellness Center

You can also pay for memberships, classes, and other activities out-of-pocket and submit a claim for reimbursement. You must have applicable allowance dollars available on your card to be reimbursed.

Ordering a fitness kit

You can use your card to buy one fitness kit per year. You can choose from any of these kits:

Here's how to order:

• Online. There are two easy ways to order fitness kits online:
  1. Log in to the UPMC Health Plan member site.
  2. Log in to the UPMC Health Plan app.
• By phone. Call 1-888-356-5009 (TTY: 711) seven days a week from 8 a.m. to 8 p.m. Have your UPMC for Life member ID card and date of birth ready.

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Using your UPMC for Life Flex Spend Card for OTC products

Stay tuned! New video coming Jan. 1.

Find participating retail stores

If you want to shop for OTC products in person, you can use your card at any of our participating retail stores, including Giant Eagle, Kroger, Rite Aid, Walgreens, and Walmart.

Use the Merchant Locator Tool to see the full list of participating retail stores and find specific retail store locations near you:

• Log in to the UPMC Health Plan member site.
• On the Spending Accounts card on the homepage, click View Account Summary.
• Click the Flex Spend Card Resources quick link, then click UPMC for Life Flex Spend Card Portal.
• Once on the portal, use the Merchant Locator Tool, under Tools and Support, to search our complete list of OTC retailers.

At checkout, simply swipe your UPMC for Life Flex Spend Card to pay for covered products. After swiping your card, if you still owe a remaining amount on your purchase, you can use another form of payment to complete your transaction. You can buy 50 products per transaction at participating retail stores. If you have to pay out-of-pocket for covered products or services, you can submit a claim for reimbursement. You must have applicable allowance dollars available on your card to be reimbursed.

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What OTC products are covered at retail stores?

To make in-store shopping even easier, download the UPMC Health Plan app. With the app, you scan products while you shop to see if they’re covered. To get started, log in to the UPMC Health Plan app, then tap Scan Items on the insurance tab.

Here are the types of OTC products you can buy with your card at retail locations:

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How to get OTC products by mail

OTC products can be delivered by mail to your home. Here are your mail order options:

• Online. There are two easy ways to access the UPMC for Life OTC website and order products.
  
  1. Log in to the UPMC Health Plan member site. On the Spending Accounts card on the homepage, click View Account Summary. Click Over-the-counter (OTC) Resources from quick link, then click Visit the UPMC for Life OTC website. 
  2. Log in to the UPMC Health Plan app. Tap View Account Details underUPMC for Life Flex Spend Card on the insurance tab. Click Over-the-Counter Store.
• By mail. See a copy of our catalog and complete an order form. Mail completed order forms to OTC Servicing Center, PO Box 526266, Miami, FL 33152-9819.
• By phone. A team of experts is standing by at 1-800-688-2515 (TTY: 711) Monday through Friday from 8 a.m. to 11 p.m.

Here are some examples of products you can buy through mail order. See our mail-order catalog for a complete list.

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Using your UPMC for Life Flex Spend Card for home safety products

Stay tuned! New video coming Jan. 1.

Use your card to buy covered home safety products from our home safety products catalog (coming Jan. 1). Product options include the following:

• Nonslip bathmat
• Transfer tub bench
• Shower chair
• Handheld showerhead
• Clamp-on tub rail
• Raised toilet seat
• Plug-in light
• Couch cane
• Reacher
• Wheelchair ramp
• Sock aid
• Carbon monoxide detector

When you’re ready to order, log in to the UPMC Health Plan member site or call your Health Care Concierge team at the phone number on your member ID card.

UPMC for Life does not install home safety devices or reimburse for costs associated with the installation of home safety devices. UPMC for Life is not liable for improper installation, repairs, or other modifications. Members are responsible for any and all costs associated with installation.

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How to submit a claim for reimbursement

Stay tuned! New video coming Jan. 1.

• Online:
  1. Log in to the UPMC Health Plan member site.
  2. On the Spending Accounts card on the homepage, click View Account Summary. Click Flex Spend Card Resources from quick links, then click UPMC for Life Flex Spend Card Portal.
  3. Once on the portal, click Reimburse Myself.
• By fax: Fax a completed reimbursement form and proper documentation to 1-844-361-4700.
• By mail: Mail a completed reimbursement form and proper documentation to UPMC Health Plan, PO Box 2784, Fargo, ND 58108.
• Mobile:
  1. Log in to the UPMC Health Plan app.
  2. Tap View Account Details under UPMC for Life Flex Spend Card on the insurance tab.
  3. Click Submit Reimbursement.

Submitted claims can take up to 72 hours to process. We will reimburse you by mailing you a check. Please allow 10-14 business days to receive your mailed check. Or you can follow these steps to set up direct deposit through the UPMC for Life Flex Spend Card Portal. After your claim is processed, please allow 24-48 hours to receive your direct deposit reimbursement.

You must include proper documentation for the expenses included on your reimbursement form. Please only include copies of your receipts. Do not send original receipts. Receipts cannot be returned to you or retrieved if lost.

Proper documentation for expenses includes a third-party receipt containing the following information:

• Date of the transaction
• Name of the merchant, store, or provider
• Name or description of the products(s) or service(s) purchased
• Dollar amount of the product(s) or services(s) purchased, (after insurance, If applicable)

Unacceptable forms of documentation include the following:

• Provider statements that only indicate the amount paid, balance forward or previous balance
• Credit card receipts that only reflect a payment
• Copies of checks
• Bills for prepaid expenses where services have not yet occurred

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Flex Spend Card additional resources

• UPMC for Life Flex Spend Card Catalog
• UPMC for Life Over-the-Counter Order Form
• UPMC for Life Flex Spend Card Reimbursement Form
• Access the UPMC for Life Flex Spend Card Portal:
  • Log in to the UPMC Health Plan member site.
  • On the Spending Accounts card on the homepage, click View Account Summary.
  • Click Flex Spend Card Resources from quick links, then click UPMC for Life Flex Spend Card Portal.
• Access the UPMC for Life OTC Store:
  • Online:
    • Log in to the UPMC Health Plan member site.
    • On the Spending Accounts card on the homepage, click View Account Summary.
    • Click Over-the-counter (OTC) Resources from quick links, then click UPMC for Life OTC Store.
  • Mobile:
    • Log in to the UPMC Health Plan app.
    • Tap View Account Details under UPMC for Life Flex Spend Card on the insurance tab.
    • Click Over-the-Counter Store.

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UPMC for Life will never ask you for personal information, banking information, or your Flex Spend Card number on any public webpage.

Learn more about how to protect yourself from scams.

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