24/7 telehealth care
Through the UPMC AnywhereCare telehealth service, student members can have face-to-face virtual visits with a provider using a computer or mobile device 24/7 without leaving home.1
24/7 nurse line
With the UPMC MyHealth 24/7 Nurse Line, student members can get no-cost medical advice from a registered nurse.2
Our award-winning Health Care Concierge team can provide personal help and support. They can answer student members’ questions or concerns in just one phone call or online chat session. 3
Emergency travel assistance
Assist America provides global emergency travel assistance services. Student members can use this service when they experience a medical emergency while traveling more than 100 miles from home—including to another country—for less than 90 days. Assist America can connect student members to doctors, hospitals, pharmacies, and more.4
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1UPMC Health Plan members located in Pennsylvania at the time of service will have a virtual visit with a UPMC-employed provider. Members outside of Pennsylvania will receive care from a provider employed or contracted by Online Care Network II PC.
2UPMC nurses who answer calls are licensed to assist members located in Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, members should call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Members should call the Member Services phone number on the back of their member ID card for nonclinical inquiries.
3UPMC Health Plan earned 11 awards for customer service excellence at the 14th Annual Stevie® Awards—including the 2020 People’s Choice Stevie Award for Favorite Customer Service in the Healthcare and Pharma category. UPMC Health Plan earned three 2019 Gold Stevie Awards for its outstanding sales and customer service.
4Assist America is not travel or medical insurance, and its services do not replace health coverage while members are away from home. All services must be arranged and provided by Assist America. Members should submit bills for any medical costs incurred to UPMC Health Plan. Members will be subject to any policy limits of their health coverage.