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We’re here for you

During these challenging times, we are committed to supporting you and your employees. Together with our provider partners at UPMC, we are closely monitoring the COVID-19 pandemic and vaccine and adjusting our services to meet your needs and those of your employees. Among those changes was expanding access to care, coverage, and our robust telehealth services.

IMPORTANT UPDATE: Following the guidelines from the CDC, FDA, and Allegheny County Health Department, UPMC has paused the use of the Johnson & Johnson/Janssen (J&J) COVID-19 vaccine. If you or your employees have an appointment scheduled at a clinic that was previously scheduled to distribute the J&J vaccine, such as UPMC Northwest regional vaccine clinics, these clinics will now be using the Pfizer vaccine in place of J&J for all scheduled appointments. Please note: The Pfizer vaccine requires two doses to be considered fully vaccinated.

Vaccine Podcasta

Learn what COVID-19 vaccinations may mean for the business community and how you can encourage your employees to get a vaccination.

Hosted by Dr. Joon Lee, Senior Vice President, UPMC, and President, UPMC Physician Services, UPMC Health Services Division and Ellen Beckjord, PhD, MPH, Associate Vice President, Population Health and Clinical Transformation, UPMC Health Plan

Resources for Employers

COVID-19 Vaccines

All Pennsylvanians 16 and older are now eligible to receive a vaccine. UPMC Health Plan members can call Member Services at 1-833-280-8510 Monday through Friday from 7 a.m. to 7 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m. to get scheduled for a vaccination.

Learn more about the available vaccines by reviewing our FAQs and government resources.

COVID-19 Testing and Treatment

Visit UPMC’s COVID-19 testing page for a list of UPMC testing centers and to review our FAQ.

Telehealth Resources

Learn more about UPMC Health Plan’s telehealth options and how to access them.

COVID-19 Coverage

Review FAQs about coverage.

Coverage FAQ (PDF)

Spending Accounts

Learn more about FSA and HSA regulations that have changed as a result of the COVID-19 pandemic.

About COVID-19

General information about the pandemic and additional resources for employers are included in these FAQs.

About COVID-19 FAQ (PDF)

Resources from Workpartners

Workpartners offers additional COVID-19 resources to help you and your employees through this difficult time.

Vaccine Videosa

The current state of COVID-19 and the vaccine, including UPMC’s plans (recorded in February 2021)

Hosted by: Dr. Joon Lee, Senior Vice President, UPMC, and President, UPMC Physician Services, UPMC Health Services Division

Personal vaccination experience: How COVID-19 is affecting communities of color and issues around vaccine hesitancy, including past historical inequities (recorded in February 2021)

Hosted by: Dr. Tracey Conti, Physician-Family Medicine, UPMC, Assistant Professor and Executive Vice Chair Department of Family Medicine at the University of Pittsburgh School of Medicine

COVID-19 vaccine hesitancy in communities of color (recorded in February 2021)

Hosted by: Dr. Johanna Vidal-Phelan, Senior Medical Director–Pediatrics, UPMC

CARES Act and enhanced benefits for members


The Coronavirus Aid, Relief, and Economic Stimulus (CARES) Act is intended to protect Americans from the public health and economic impact of COVID-19. Benefits to your employees include:

  • COVID-19 diagnostic testing. All tests are subject to current standards of medical practice, including but not limited to CDC guidance on the appropriate use of testing.
  • Emergency department, office, and urgent care visits that result in necessary COVID-19 diagnostic testing.
  • Labs or chest imaging that are used to evaluate a possible COVID-19 diagnosis or determine the need for diagnostic testing.

UPMC Health Plan Enhanced Benefits

COVID-19 is a Public Health Emergency (PHE). In light of this unprecedented challenge, we are providing enhanced benefits to help our members. For example, UPMC Health Plan is waiving all member cost sharing (such as deductibles, copays, and coinsurance) for:

  • UPMC AnywhereCare virtual visits for all symptoms/diagnoses through May 20, 2021.b,c
  • In-network telemedicine visits for all symptoms/diagnoses through May 20, 2021.b,c
  • In-network inpatient treatment of COVID-19 through May 20, 2021.b
  • In-network monoclonal antibody treatment for COVID-19 through May 20, 2021. b,d

Additional Resources

Latest News from UPMC

The COVID-19 situation changes each day. UPMC is doing everything possible to keep our community safe by providing trusted and timely information on testing, treatment, and vaccines to help stop the spread of COVID-19.

UPMC Press Briefings

UPMC leaders provide updated data on COVID-19 and explain how findings continue to inform UPMC's actions.

UPMC Press Briefings

CDC Guidelines

Employers may also visit the CDC resource page for businesses and workplaces.

CDC Guidelines

COVID-19 Communications for Employers

Visit Employer OnLine to view the latest COVID-19 messages for employers.

Employer OnLine

COVID-19 Guidance for Businesses

Employers may also visit Pennsylvania’s official government website for businesses.

Guidance for Businesses

UPMC Virtual Events

Attend UPMC Virtual Events for COVID-19 Tele-Town Halls, UPMC Podcasts, the Alive & Well Series and more

UPMC Virtual Events


Visit the UPMC Health Plan LinkedIn page for more information and to submit COVID-19 questions to our experts.

UPMC Health Plan on LinkedIn

aThese recordings may not have the most up-to-date information. Recording dates are provided for each.

bUPMC Health Plan will cover these services with no member cost share for fully insured plans until May 20, 2021, so long as permitted under the current State and Federal emergency declarations. Traditional ASO groups may opt out of these enhancements.

cUPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC. 

dFor more information on monoclonal antibody treatments, visit or call 866-804-5251