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We’re here for you

During these challenging times, we are committed to supporting you and your employees. Together with our provider partners at UPMC, we are closely monitoring the COVID-19 pandemic and vaccine and adjusting our services to meet your needs and those of your employees. Among those changes was expanding access to care, coverage, and our robust telehealth services.

Employer FAQs

For additional guidance specific to testing, vaccinations, and costs

Employer FAQ (PDF)

Learn more about FSA and HSA regulations that have changed as a result of the COVID-19 pandemic.


Resources from Workpartners

Workpartners offers additional COVID-19 resources to help you and your employees through this difficult time.

Connect With Workpartners

CARES Act and enhanced benefits for members


The Coronavirus Aid, Relief, and Economic Stimulus (CARES) Act is intended to protect Americans from the public health and economic impact of COVID-19. Benefits to your employees include:

  • COVID-19 diagnostic testing. All tests require an order from a member’s attending provider and are subject to current standards of medical practice, including but not limited to CDC guidance on the appropriate use of testing.
  • Emergency department, office, and urgent care visits that result in necessary COVID-19 diagnostic testing.
  • Labs or chest imaging that are used to evaluate a possible COVID-19 diagnosis or determine the need for diagnostic testing.

UPMC enhanced benefits

We offer many enhanced benefits that can also help your employees. UPMC Health Plan is waiving all member cost sharing (such as deductibles, copays, and coinsurance) for:

  • UPMC AnywhereCare virtual visits for all symptoms/diagnoses through April 20, 2021.*
  • In-network telemedicine visits for all symptoms/diagnoses through April 20, 2021.*
  • In-network inpatient treatment of COVID-19 through April 20, 2021.
View all member benefits

Additional Resources

Latest News from UPMC

The COVID-19 situation changes each day. UPMC is doing all it can to keep our community safe by providing testing, treatment, and trusted information to help stop the spread of COVID-19.

UPMC Press Briefings

UPMC leaders provide updated data on COVID-19 and explain how findings continue to inform UPMC's actions

UPMC Press Briefings

CDC Guidelines

Employers may also visit the CDC resource page for businesses and workplaces.

CDC Guidelines

COVID-19 Communications for Employers

Visit our Employer OnLine website to view the latest COVID-19 messages for employers.

Employer OnLine

COVID-19 Guidance for Businesses

Employers may also visit Pennsylvania’s official government website for businesses.

Guidance for Businesses

UPMC COVID-19 Testing Centers

Visit UPMC's COVID-19 testing page for a list of our testing centers and updates on UPMC testing.

COVID-19 Testing

Vaccine Information

Visit UPMC Health Plan’s vaccine page for additional guidance

COVID-19 Vaccine

*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II, P.C. (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.

Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "text me when the provider is available."

While almost all of our Individual and Group plans include extensive telehealth benefits, some ASO/self-funded employer plans do not cover telehealth services. Visits for COVID-19 diagnosis are covered with no member cost share.