Resources for UPMC for Life Members
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
UPMC MyHealth 24/7 Nurse Line
If you have a health concern and need help right away, UPMC Health Plan’s registered nurses can provide prompt and efficient service. After discussing your symptoms with you, the nurse will help you determine what level of care you need. This service is free for members and available 24 hours a day, 7 days a week. Just call 1-866-918-1591 (TTY: 711) and have your member ID card ready.
UPMC AnywhereCare
UPMC AnywhereCare makes it easy to get the care you need from home! All you need is access to a smartphone, tablet, or computer that has a camera and microphone.
Visit UPMC AnywhereCare or download the app from your device’s app store to get started. From there, you can choose the type of visit you’re looking for. You have the option to talk with a doctor, personal counselor, or pharmacist through an online video visit.
If you think you may be experiencing life-threatening symptoms, call 911 or seek immediate medical attention.
Telehealth
Connect with participating doctors and providers face to face through a video appointment. All you need is a smartphone, tablet, or computer that can show video and has a microphone.
Seeing your doctor over video is simple to use and allows you to interact face to face when making health care decisions. Your doctor can do many of the same things to treat you through a video visit that are done during an in-office visit. Some visits can also be done over the phone.
Find a participating telehealth provider
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell®
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Additional Resources
PREPARE is a step-by-step program to help you have a voice in your medical care.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
UPMC nurses who answer calls are licensed to assist members in New York, Maryland, Pennsylvania, West Virginia, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services phone number on the back of your member ID card for nonclinical inquiries.
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Resources for UPMC for Kids Members
If you have experienced a financial hardship and are unable to pay your premiums because of a decrease or loss of income, please fill out our CHIP documentation form with “Income change/Reassessment” as your reason for contacting us. If you would like to speak to a representative, call us at 1-800-978-8762 (TTY: 711) Monday through Friday from 8 a.m. to 7 p.m.
UPMC for Kids
Visit UPMC for Kids to learn more about member benefits. For those currently enrolled in Pennsylvania Children’s Health Insurance Program (CHIP), CHIP has made temporary changes designed to ease access to CHIP and to keep families enrolled for the duration of the public health emergency. Read the COVID-19 CHIP Notice from the Pennsylvania Department of Human Services.
UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician’s office, you can reach a health care professional 24/7 without leaving home. Call the UPMC MyHealth 24/7 Nurse Line to speak with a registered nurse at 1-866-918-1591 (TTY: 711).
UPMC for Kids Members Health Care Concierge Services
If you have questions, our UPMC for Kids Health Care Concierge team will help you and your child every step of the way. Call 1-800-650-8762 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.
UPMC Children's AnywhereCare*
UPMC Health Plan's telemedicine service, UPMC AnywhereCare, has expanded to offer care to children of all ages. With UPMC Children's AnywhereCare, children ages 0-17 can have virtual visits 24/7 with UPMC Children's Hospital of Pittsburgh providers over live video. Anytime, day or night. Members who are 18 years old and older will continue to use UPMC AnywhereCare.
For more information about UPMC AnywhereCare or to sign up, visit UPMC AnywhereCare.
Health Management Programs
If your child needs day-to-day help with a health condition, UPMC for Kids is here for you, thanks to our care management programs. A nurse can help you and your child to better understand your child’s condition. Call 1-866-778-6073 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.
Additional Resources
The United Way of Pennsylvania
The United Way of Pennsylvania helps you connect with resources in your community, such as food/meals, housing, clothing, community services, financial assistance, and more.
Visit pa211.org, dial 211, or text your ZIP code to 898-211.
Pennsylvania Statewide Support and Referral Helpline for COVID-19
The Department of Human Services has partnered with the Center for Community Resources (CCR) to create and staff the Pennsylvania Statewide Support and Referral Helpline for COVID-19. The Support and Referral Helpline is a 24-7 listening and referral service provided to all of Pennsylvania during the COVID-19 crisis. Call 1-855-284-2494 (TTY: 724-631-5600) to speak with a caseworker who’s there to counsel Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency. You can also visit the Center for Community Resources.
Pennsylvania Department of Human Services
For emergency cash and food assistance visit COMPASS.
Behavioral Health Resources
It’s normal if you or your child(ren) are experiencing feelings of anxiety or depression right now. Resources are available to support you and your family’s mental well-being. Visit the websites or call the numbers below for more information.
*UPMC Children’s AnywhereCare is available only to patients who are in Pennsylvania. In order for a child to have a UPMC Children’s AnywhereCare visit, the child’s parent or legal guardian must be with the child during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. If you are located outside of Pennsylvania at the time of service, you may select the standard UPMC AnywhereCare module and you will receive care from a provider employed or contracted by Online Care Network II PC (“OCN”) at the discretion of the provider. OCN is not an affiliate of UPMC.
Resources for UPMC for You Members
Health management programs
UPMC for You has several health management programs for asthma, heart disease, COPD, diabetes, maternity, high blood pressure, high cholesterol, low back pain, and chronic kidney disease. To get started call, 1-866-778-6073 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health. To speak directly to a health coach, call 1-855-395-8762 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m., and Saturday 8 a.m. to 3 p.m.
The Special Needs Unit
Health coaches in our Special Needs Unit can assist you in getting physical, behavioral, or developmental care in your area. Call 1-866-463-1462 (TTY: 711) Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 3 p.m.
Health Care Concierges
Our Health Care Concierge team works hard to make things easy for you when you have questions or concerns. Call the Health Care Concierge team at 1-800-286-4242 (TTY: 711). Representatives are available Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m.
Resources for UPMC Health Plan members
Virtual visit with your physician through MyUPMC
You can have a virtual visit with your UPMC provider through MyUPMC. If needed, UPMC offices are open so you can safely receive any in-person care you need.
Learn more about MyUPMC
UPMC MyHealth 24/7 Nurse Line
Get free support and advice on a wide range of health issues, including COVID-19, from registered nurses. The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician’s office, you can reach a health care professional 24/7 without leaving home. Call the UPMC MyHealth 24/7 Nurse Line to speak with a registered nurse at 1-866-918-1591 (TTY: 711).
Learn more about the 24/7 Nurse Line
Health coaching
Our health coaches can work with you over the phone to help you manage weight, become more active, or improve a health condition like diabetes, asthma, or high blood pressure. To contact a health coach about your condition, call 1-866-778-6073 (TTY: 711).
Learn more about health coaching
Health Care Concierge
Get all the answers you need in just one phone call from our award-winning Member Services team. Call 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.
Learn more about Health Care Concierges
Behavioral health services
UPMC Health Plan has a robust network of licensed counselors and therapists. Many are seeing clients virtually at this time. If you would like to learn more about our health management programs, call us toll-free at 1-866-778-6073.
Learn more about behavioral services
Resources for UPMC Community HealthChoices
UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers support and advice at no cost on a wide range of health issues, including coronavirus (COVID-19), from registered nurses. Call 1-866-918-1591 (TTY: 711).
UPMC AnywhereCare
If you need nonemergency care right away and can’t get to the doctor, consider UPMC AnywhereCare.* With this service, you can do an e-visit with a UPMC provider straight from your computer, tablet, or phone anytime, day or night. UPMC AnywhereCare is perfect for bronchitis and cough, sinus infection, cold and flu symptoms, seasonal allergies, and rash. Learn how to download the app, enroll, and use UPMC AnywhereCare. After downloading, simply sign in and describe your symptoms. A provider will get back to you—often within minutes—with a diagnosis and care plan. You can even get a prescription if needed.
UPMC Community HealthChoices Health Care Concierge
If you have questions about UPMC Community HealthChoices, call the UPMC Community HealthChoices Health Care Concierge team at 1-844-833-0523 (TTY: 711). Representatives are available 24/7.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health. To contact a health coach about your condition, call 1-866-778-6073 (TTY: 711).
Additional Resources
Do you receive dual health care coverage from both UPMC Community HealthChoices and UPMC for Life Complete Care? If so, you have access to the additional resources below as part of your UPMC for Life Complete Care plan.
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password RESOURCES.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.** This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Telephonic counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year—over the phone or in person—with a trained and licensed counselor at no extra cost.** Your counselor can help you with family and relationship concerns, anxiety, depression, and more.
*UPMC Health Plan members located in Pennsylvania at the time of virtual visit may select a UPMC-employed provider or a provider from Online Care Network II PC (OCN), subject to availability. Members located outside of Pennsylvania will receive service from OCN. OCN is not an affiliate of UPMC.
Your wait time for UPMC AnywhereCare may be longer than usual due to increased call volume. If there is a wait, you can stay in the virtual waiting room or choose "Text me when the provider is available.”
**This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Resources for UPMC Health Plan members
Virtual visit with your physician through MyUPMC
You can have a virtual visit with your UPMC provider through MyUPMC. If needed, UPMC offices are open so you can safely receive any in-person care you need.
Learn more about MyUPMC
UPMC MyHealth 24/7 Nurse Line
Get free support and advice on a wide range of health issues, including COVID-19, from registered nurses. The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician’s office, you can reach a health care professional 24/7 without leaving home. Call the UPMC MyHealth 24/7 Nurse Line to speak with a registered nurse at 1-866-918-1591 (TTY: 711).
Learn more about the 24/7 Nurse Line
Health coaching
Our health coaches can work with you over the phone to help you manage weight, become more active, or improve a health condition like diabetes, asthma, or high blood pressure. To contact a health coach about your condition, call 1-866-778-6073 (TTY: 711).
Learn more about health coaching
Health Care Concierge
Get all the answers you need in just one phone call from our award-winning Member Services team. Call 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 3 p.m.
Learn more about Health Care Concierges
Behavioral health services
UPMC Health Plan has a robust network of licensed counselors and therapists. Many are seeing clients virtually at this time. If you would like to learn more about our health management programs, call us toll-free at 1-866-778-6073.
Learn more about behavioral services
Resources for UPMC for Life Members
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Medicare 101 booklet
This guide can help you understand Medicare and how your insurance works. It explains health care definitions, the basics of Medicare, and important information about how UPMC for Life can help protect you from large, unexpected medical costs. Once you understand the protections your plan has in place, you can go back to doing the things that are important to you. Let’s get started.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Additional Resources
PREPARE is a step-by-step program to help you have a voice in your medical care.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
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UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
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UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
SilverSneakers
In addition to home fitness kits, SilverSneakers is adding more options and programs so you can exercise at home and avoid going to the gym. Go to SilverSneakers for more information.
- “Livestream” classes offered via video conferencing technology
- SilverSneakers “Go”—digitally-led activities, such as guided walks
- SilverSneakers instructors and fitness network locations host live broadcast events
- OnDemand classes and workshops available 24/7 through the SilverSneakers member website
- FLEX instructors host instructor-led events in open spaces
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
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Here’s How We Can Help
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
Helpful Hotlines
National Domestic Violence Hotline: 1-800-799-7233 or text LOVEIS to 22522.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
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UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
SilverSneakers
In addition to home fitness kits, SilverSneakers is adding more options and programs so you can exercise at home and avoid going to the gym. Go to SilverSneakers for more information.
- “Livestream” classes offered via video conferencing technology
- SilverSneakers “Go”—digitally-led activities, such as guided walks
- SilverSneakers instructors and fitness network locations host live broadcast events
- OnDemand classes and workshops available 24/7 through the SilverSneakers member website
- FLEX instructors host instructor-led events in open spaces
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
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UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Y0069_201834
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Y0069_201834
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Y0069_201834
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Call the UPMC MyHealth 24/7 Nurse Line
The UPMC MyHealth 24/7 Nurse Line offers medical care at your fingertips. If you have symptoms such as a sore throat, dry cough, or fever, often treated at an urgent care center or your physician office, you can reach a health care professional 24/7 without leaving home. Your home phone or cell phone is all you need. Call the UPMC MyHealth 24/7 Nurse Line to speak with a specially trained nurse at 1-866-918-1591 (TTY: 711).
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
Pennsylvania Support & Referral Helpline
Call 1-855-284-2494 (TTY: 724-631-5600). Help is available 24/7 to assist Pennsylvanians who have anxiety or stress related to the COVID-19 emergency.
United Way of Pennsylvania
United Way of Pennsylvania 211 is a 24/7 service that can help connect you with resources in your community. Dial 211 or text your ZIP code to 898-211. Live chat or search available resources online.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Y0069_201834
UPMC Health Plan offers many resources that can help members through this challenging time. To take advantage of the resources below, call toll-free: 1-833-650-7800 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.
SilverSneakers
In addition to home fitness kits, SilverSneakers has added more options and programs so you can exercise at home and avoid going to the gym. Plus, with Tuition Rewards® through SilverSneakers, you can help your family members or loved ones with their college tuition by taking online fitness classes! Here are just some of the online, at-home fitness options available to you:
- OnDemand classes and workshops available 24/7 through the SilverSneakers member website
- “Livestream” classes offered via video conferencing technology
- SilverSneakers® GO™ mobile app offers workout programs designed for seniors
Resources for Life
Get help with solutions to life’s problems, big or small. We can connect you with community resources, telephonic counseling, and caregiver support. Call the number above or go to Resources for Life and use the password resources.
Caregiver counseling
Your family members or caregivers can receive six counseling sessions per year—over the phone or in person—at no extra cost.* This benefit can be used to help caregivers reduce their feelings of loss, loneliness, or stress. It also helps caregivers by offering resources for communicating effectively, making tough decisions, setting goals, and solving problems.
Personal counseling
Sometimes you just need someone to talk to. You can receive six counseling sessions per year at no extra cost.* Your counselor can help you with family and relationship concerns, stress, and other emotions you may be experiencing.
Health coaching
A health coach can help you set goals, overcome challenges, manage stress, and stay on track toward enjoying your best health.
RxWell
The RxWell app can help you become emotionally and physically well. It combines proven techniques with support from a health coach. RxWell can help you calm your body and mind in minutes while working on making healthy lifestyle changes that last. Our programs focus on a variety of wellness topics, from stress, depression, and anxiety management to nutrition, weight management, and physical activity. No matter your wellness goals, RxWell can help.
Many activities are self-guided, but if you need support or have questions along the way, you can message your health coach. Take the first step to improve your health. Download the RxWell app today! RxWell is available on iOS and Android.
*This benefit is administered through Resources for Life and is a separate benefit from the outpatient mental health benefits provided under your plan, which may require a copay or other cost sharing. Please see your Evidence of Coverage for details.
Y0069_201834