Award-winning customer service
UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.
UPMC Health Plan has earned one of 10 coveted 2021 Grand Stevie® Awards for its exemplary customer service. Grand Stevie trophies are awarded to companies that submit an exceptional body of work for the Stevie Awards competition. Judges include many of the world's most respected executives, entrepreneurs, innovators, and business educators. More than 2,300 nominations from companies in 51 nations were considered in this year’s competition.
In 2021, the Health Plan also earned five Gold Stevie Awards for its sales and customer service excellence, including Best Back-Office Customer Service Team and Sales Support Team of the Year. Stevie Awards for Sales and Customer Service are recognized as the top customer service and sales awards.
More than 500 UPMC physicians have been recognized as 2020 "Best Doctors" in more than 70 areas of expertise. UPMC doctors represent 79 percent of the physicians listed in Pittsburgh. These physicians are part of the Best Doctors in America® list, which is compiled by Best Doctors Inc. An exhaustive peer review determines which physicians are included on the list. Doctors cannot buy listings. Only those who earn the consensus support of their peers and meet additional qualification criteria are included.
These are just a few of the ways in which UPMC hospitals have been recognized:
UPMC Bedford has earned Advanced Disease-Specific Care Certification for Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association/American Stroke Association.
U.S. News & World Report ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to UPMC.com.
The UPMC Hillman Cancer Center is one of only 47 cancer centers in the United States with a Comprehensive Cancer Center designation by the National Cancer Institute. It is the only one in western Pennsylvania.