Top-ranked care.
Exceptional service.
And more!

Award-winning customer service

International Customer Management Institute

UPMC Health Plan was named Best Large Call Center of the Year in 2019 by the International Customer Management Institute (ICMI). This is not the first time ICMI has recognized UPMC Health Plan for customer service excellence. It won Global Call Center of the Year in 2017, 2015, and 2012, as well as earned other honors throughout the years. ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies.

Stevie Award

UPMC Health Plan has earned one of 10 coveted 2021 Grand Stevie® Awards for its exemplary customer service. Grand Stevie trophies are awarded to companies that submit an exceptional body of work for the Stevie Awards competition. Judges include many of the world's most respected executives, entrepreneurs, innovators, and business educators. More than 2,300 nominations from companies in 51 nations were considered in this year’s competition.

In 2021, the Health Plan also earned five Gold Stevie Awards for its sales and customer service excellence, including Best Back-Office Customer Service Team and Sales Support Team of the Year. Stevie Awards for Sales and Customer Service are recognized as the top customer service and sales awards.

More than 500 UPMC physicians have been recognized as 2020 "Best Doctors" in more than 70 areas of expertise. UPMC doctors represent 79 percent of the physicians listed in Pittsburgh. These physicians are part of the Best Doctors in America® list, which is compiled by Best Doctors Inc. An exhaustive peer review determines which physicians are included on the list. Doctors cannot buy listings. Only those who earn the consensus support of their peers and meet additional qualification criteria are included.

Best Hospitals

These are just a few of the ways in which UPMC hospitals have been recognized:

UPMC Bedford

UPMC Bedford has earned Advanced Disease-Specific Care Certification for Acute Stroke Ready Hospital from The Joint Commission and the American Heart Association/American Stroke Association.

UPMC Children’s Hospital of Pittsburgh

U.S. News & World Report ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to

UPMC Hillman Cancer Center

The UPMC Hillman Cancer Center is one of only 47 cancer centers in the United States with a Comprehensive Cancer Center designation by the National Cancer Institute. It is the only one in western Pennsylvania.

UPMC McKeesport

For the third consecutive year, The Joint Commission has selected UPMC McKeesport as a Top Performer on Key Quality Measures®, including heart attack.

UPMC Mercy

UPMC Mercy has been certified as a Comprehensive Stroke Center by The Joint Commission and the American Heart Association/American Stroke Association. This is the highest level of stroke certification.

UPMC Northwest

UPMC Northwest is among 750 hospitals nationwide to be awarded an “A” by The Leapfrog Group. The hospitals earned the recognition for their commitment to keeping patients safe and meeting the highest safety standards in the U.S.

UPMC Pinnacle

UPMC Pinnacle has been named a Distinguished Hospital for Clinical Excellence, putting it in the top 5 percent of hospitals in the nation.

UPMC Presbyterian-Shadyside

U.S. News & World Report consistently ranks UPMC Presbyterian-Shadyside among the nation’s best hospitals in many specialties. For more information, go to

UPMC St. Margaret

The UPMC St. Margaret Stroke Program was named an Advanced Primary Stroke Center by The Joint Commission.

UPMC hospitals in the Susquehanna region

Over the years, UPMC hospitals in the Susquehanna region have earned numerous awards and prestigious recognition from The Joint Commission.

HAP Innovation Award

The Hospital & Healthsystem Association of Pennsylvania (HAP) Achievement Awards program honors the most innovative Pennsylvania hospitals. This year, 19 winners were selected from 131 entries. Two winners were chosen from UPMC: Western Psychiatric Institute and Clinic of UPMC, which earned the Community Benefits Award, and UPMC St. Margaret, which earned the Patient Safety Award.

Magnet Hospitals

Only 6.8 percent of hospitals nationwide have received Magnet status. It is one of the highest achievements an organization can obtain in professional nursing. Nine UPMC hospitals have received this status:

  • UPMC Children's Hospital of Pittsburgh
  • UPMC Hamot
  • UPMC Magee-Womens Hospital
  • UPMC Passavant
  • UPMC Pinnacle Community Osteopathic
  • UPMC Pinnacle Harrisburg
  • UPMC Pinnacle West Shore
  • UPMC Shadyside
  • UPMC St. Margaret
U.S. News and World Report

U.S. News & World Report consistently ranks UPMC Presbyterian-Shadyside on its annual Honor Roll of America’s Best Hospitals and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals.